In this week’s blog, we continue our review of the book The Future of Automotive Retail by Steve Greenfield. It covers the changing trends of consumer behavior and technology that will likely continue to shape the automotive retailing experience for decades to come. In part one of the series, we discussed the “convenience economy,” including predictions of changes to power sources and vehicle production.
In Part two of this series we discuss vehicle ownership, autonomous vehicles, connected cars, service and repairs, and the proposed future of the auto dealership.